General Info
We have a $20.00 minimum order restriction.
Most domestic orders are shipped within 24 hours.
Most International orders are shipped within 1-2 business days.
Complete details are below.
How To Order:

1)Shop Online: Use our secure online shopping cart (this is the preferred way and you will get your order fastest) 
2)Fax Orders: (415) 493-5574

3Phone Order: (415)493-2103 or toll free (866)650-3741(phone in orders always take longer and may delay your order)
3)Mail Orders:
Gerri's Crystals
2 Miranda Court, Novato, CA 94947
 
Terms of Sale
 
Credit Cards.
Visa, MasterCard, Discover are accepted. We also accept debit or check cards with a visa or master card symbol. (Please note: For first time orders, your credit card billing address must be the same as the 'Ship To' address.)
Payment by PayPal can be accepted after your order is completed, submitted, and invoiced.  We will send you a   PayPal request to complete your order.  If you do not authorize PAYPAL payment within 3 business days, we will cancel your order automatically.

For the shipping amount see "shipping table"
We do not ship C.O.D.
Once your order has been submitted, we cannot make changes or additions.

California Residents

Please add 7.75% state sales tax to fax and mail orders before adding shipping charges. Orders placed on our web site will have the sales tax added when invoiced. If you already have a California Seller's Permit on file with us, the CA state sales tax will be deleted from your final invoice before charges are made but will continue to show up at checkout on subsequent orders as the Shopping Cart program cannot identify resale permit holders.

Please fax us a copy of your California Seller's Permit so we can verify the information and archive in our record for future exemption from sales tax on your orders.

California Prop 65 Warning: At Gerri's Crystals we recognize the importance of protecting the health and environment of our customers. However, some of the base metal findings, chains, and charms sold by our company may contain small amounts of lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm if ingested. We recommend that you wash your hands after handling, and keep all items away from small children and infants.

Gerri's Crystals Policies

Returns

We accept returns within 15 days from receipt of the merchandise in its original package.  A 15% restocking charge may be charged for items returned due to no error of Gerri's Crystals or damaged goods. Please return items in the original product packaging and include a copy of the invoice in the box. Our return address is 2 Miranda Court, Novato, Ca. 94947. If you are returning damaged or defective merchandise, please call our Customer Service at (866)650-3741, (US only) or (415) 493-2103, or
email: gerri@gerriscrystals.com for return authorization.

Your return will be processed within 2-5 business days. Shipping charges are normally non-refundable.
 
Privacy Policy.
We respect your privacy. Any personal information we collect from you is for the purpose of processing your order and will not be sold, swapped, or otherwise given out under any circumstances.
 
Backorders.
We do our best to keep all of our items in stock for immediate delivery, however backorders do occur. Your backordered items will ship out US Mail as soon as they come into stock with no additional shipping charges. If you do not receive your backorder within 45 days, please re-order the product. There are no backorders on 'Limited Edition' items. Please e-mail or call us if you do not wish to keep your items on backorder.
 
For Frequently Asked Questions - Click Here

Last updated 3/22/2007